Common buyer Q&A

Q: How do I choose the correct size?
A: Please refer to our detailed size guide for accurate measurements. If you’re between sizes, we recommend sizing up for comfort .Contact our support team for personalized assistance.

Q: Is shipping packaging discreet?
A: Absolutely. All orders are shipped in plain, unbranded boxes with neutral shipping labels to ensure complete privacy.

Q: How should I care for my lingerie?
A: For longevity, hand wash in cold water or use a mesh laundry bag on a gentle machine cycle. Always air dry—avoid heat from dryers.

Q: What if an item is defective?
A: If you receive a damaged or flawed product, please contact us within 7 days with photos and your order number. We will promptly resolve the issue with a replacement or refund.

Q: How quickly do orders ship?
A: All orders are processed and shipped within 48 hours of purchase. Please note that expedited requests cannot be guaranteed.

Q: Can I cancel my order after placing it?
A: You may request cancellation before your order ships. Once shipped, we cannot cancel it but will assist in intercepting the delivery. If interception fails, you may return the item for a refund upon receipt.

Q: Do your fabrics meet quality standards?
A: Yes, all materials comply with international safety regulations. Specific fabric details are listed on each product page.

Q: How is my payment information protected?
A: We use encrypted checkout systems. Your billing statement will show a discreet descriptor for privacy.